Instructions for Ordering from LetsGoGreen.com

Paying With PayPal

LetsGoGreen customers can shop online with absolute confidence. We use PayPal's secure shopping cart to process all our online orders. You do not need a PayPal account to pay through PayPal. You can use your credit card.

If you are uncomfortable using PayPal, phone toll free at 1-888-248-9754 or and we'll make alternate arrangements for payment.

We ship worldwide. Due to the size and weight of our products, we can't offer a flat rate for worldwide shipping because shipping costs will vary greatly depending on where you are.

All shipments are FCA Burlington, Ontario Freight Prepaid. This means:

• the seller bears risks and costs up to loading the goods
  
  
• the buyer assumes risk of transportation

We encourage our customers to check their shipments for damage before signing the bill of lading. If the box is crushed, dented, or has forklift holes in it, make the driver wait while you open it to inspect the contents. Once you have signed off you will not be able to make a claim.

Phone Toll Free 1-888-248-9754 For A Shipping Quote

We'll do our best to minimize your shipping costs. Canadian orders are shipped factory direct from Burlington, Ontario. US orders are shipped from Tonawanda, New York. International orders (including Hawaii and Alaska) are shipped from the facility that will be least expensive to our customer.

Calgary and Area Customers

We do keep limited inventory (Excels and Compacts) in Calgary, so local customers may be able to pick up their orders here. If you're a local customer call first rather than ordering through the shopping cart to save shipping and pay only 5%GST.

To Order Using the PayPal Shopping Cart:

1. Click on the "Add to Cart" button beside the product you wish to purchase. The buttons are located on product description pages throughout the site. The menu bar on the left will help you find the products you need.
   
   
2. Click the "View Cart" button to begin the checkout process. You will be taken to our shopping cart on PayPal's secure server to complete the transaction.
   

Return Policy

Toilets can be returned to the manufacturer within 30 days if the shipping carton has not been opened. The customer pays return shipping to Ontario.

Returns are only accepted with a "Return Authorization Number" displayed clearly on the outside of the shipping carton, so if you must return your toilet, call me and I'll get you a number. A 20% restocking fee will be deducted from your refund, as well as costs for any damage to the toilet, so be sure to insure it when shipping.

Note:

• Canadian residents will be charged 15% HST at checkout.
  
  

We're here to help you choose the products that are best able to meet your needs. Call us if you have questions.

Customer Service 1-888-248-9754

Catalogues

Full-colour catalogues are available in English or French. with your name and mailing address and we'll be happy to send you one. We'll send an English version unless you specify French.