Instructions for Ordering from LetsGoGreen.com
Paying With PayPal
LetsGoGreen customers can shop online
with absolute confidence. We use PayPal's secure shopping cart to
process all our online orders. You do not need a PayPal account to pay
through PayPal. You can use your credit card.
All shipments are FCA Burlington, Ontario Freight Prepaid. This means:
We encourage our customers to check their shipments for damage before signing the bill of lading. If the box is crushed, dented, or has forklift holes in it, make the driver wait while you open it to inspect the contents. Once you have signed off you will not be able to make a claim for damages.
Phone Toll Free 1-888-248-9754 For A Shipping Quote
We ship worldwide. Due to the size and weight of our products, we can't offer a flat rate for worldwide shipping because shipping costs will vary greatly depending on where you are. If you need your order shipped somewhere other than to mainland Canada south of the 54th parallel or to the contiguous United States, please call 1-888-248-9754 for a shipping quote.
We'll do our best to minimize your shipping costs. Canadian orders are shipped factory direct from Burlington, Ontario. US orders are shipped from Tonawanda, New York. International orders (including Hawaii and Alaska) are shipped from the facility that will be least expensive to our customer.
Calgary and Area Customers
We stock Excels, Compacts, Garden Composters and accessories in Calgary, so local customers may be able to pick up their orders here. If you're a local customer call first rather than ordering through the shopping cart to save shipping and pay only 5% GST.
To Order Using the PayPal Shopping Cart:
Toilets can be returned to the manufacturer within 30 days if the shipping carton has not been opened. The customer pays return shipping to Ontario.
Returns are only accepted with a "Return Authorization Number" displayed clearly on the outside of the shipping carton, so if you must return your toilet, call me and I'll get you a number. A 20% restocking fee will be deducted from your refund, as well as costs for any damage to the toilet, so be sure to insure it when shipping.
We're here to help you choose the products that are best able to meet your needs. Call us if you have questions.
Customer Service 1-888-248-9754
Full-colour catalogues are available in English or French.
with your name and mailing address and we'll be happy to send you one. We'll send an English
version unless you specify French.
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